We’re looking for an experienced Groupage Operator to join a growing team in Rawreth, Wickford.

Working as part of the groupage team, you will manage shipments from start to finish, working closely with clients, hauliers and international partners. You will also support quotations, customs processes and business development while providing a high level of customer service.

Key requirements:

• Previous experience in freight forwarding or groupage operations is essential.
• Experience managing freight operations and shipments from start to finish.
• Good knowledge of customs procedures for imports and exports.
• Strong customer service and relationship-building skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.
• Proactive, ambitious and able to take responsibility.
• Confident working in a fast-paced and changing environment.
• Able to identify opportunities and contribute to business growth.
• Knowledge of ASM Sequoia or similar customs software would be advantageous.
• A flexible and collaborative approach with a willingness to support the wider team.

Key responsibilities:

• Prepare accurate quotations for road, air and sea freight, including relevant terms and conditions.
• Manage active groupage shipments from booking through to completion.
• Liaise with clients, hauliers, partners and suppliers to ensure shipments are delivered efficiently.
• Build and maintain strong customer relationships.
• Complete customs entries for import and export shipments.
• Ensure commercial documentation complies with relevant customs legislation and requirements.
• Process invoices and other related administrative tasks.
• Work closely with internal teams to identify and develop new business opportunities.
• Research and contact potential clients to support business growth.
• Monitor changes in customs legislation and adapt processes where required.
• Contribute ideas to improve operational processes and service levels.
• Support the wider team and contribute to a positive, inclusive working environment.

Benefits:

• Monday to Friday, 9am – 5pm
• 1 hour unpaid lunch
• Competitive salary and benefits
• Generous holiday allowance, increasing with service
• Recognition awards and incentives
• Career development opportunities
• Team bonding activities and company events
• Opportunity to join a growing and fast-moving business

Hupsoo Ltd operates as an employment business and is an equal opportunities employer. We are a member of the Recruitment and Employment Confederation (REC) and fully committed to the principles of equality, diversity, and inclusion in all areas of recruitment. We adhere to the Equality Act 2010 and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All candidates are considered on the basis of their skills, experience, and suitability for the role.